Who sells. Steerneman Beheer B.V., trading as B-ART STAR MAN, KvK 87320789, VAT NL864264422B01. Contact: flow [at]at bartstarman.com. The business address is shown in the checkout, just before you pay, and comes with your order: in the order confirmation and on your order page.
Ordering and paying. You order on this site and pay through Mollie, with iDEAL, a card or another method it shows. The purchase is made when your payment has come in; you then get an order number, a link to follow your order, and a confirmation by email. Works can also be bought by email: ask about a work and the artist arranges it with you. Prints are sold one per order, one of each work per person, and at most five per person in 30 days (the same email address or the same delivery address counts as one person), so that as many people as possible can own a work; an order beyond that is not accepted and nothing is charged, and the artist is glad to arrange more by email. A work of your own is arranged by email: what it will be, its price and its delivery are agreed there before you pay. That a work shows as available is not a promise that it still is, and obvious mistakes on the site, such as a clearly wrong price, do not bind us.
Prices. In euros, including VAT. Shipping is shown before you pay. Every original is a unique, signed work.
Delivery. Prints are made to order by our print studio (Prodigi) and shipped from the studio nearest to you, usually within 7 working days, with track and trace (to the UK by standard post, untracked); you get it by email as soon as the print studio sends the parcel. Originals are packed and sent by the artist within 5 working days, tracked and insured; the artist lets you know when yours is on its way. A work travels at our risk until it has been delivered to you.
If we cannot deliver. Sometimes an order cannot be carried out: an original may be damaged or lost before it reaches you, or sold elsewhere at the same moment, the print studio may be unable to make or send a print, or a parcel may not be able to reach your address. Whatever the reason, if we cannot deliver your order or part of it, we let you know as soon as possible, cancel it, and refund everything you paid for it, shipping included, within 14 days and in the way you paid. With that refund the matter is settled: no further rights can be derived from the cancelled order, neither to compensation nor to delivery at a later time, except where mandatory law provides otherwise.
Limited editions. Prints are sold in limited editions: each work is printed in each size and on each paper only as many times as its edition says (for example 50 in A4 and 25 in A3), and once that edition is complete, no more are made of it in that size and paper. Each print has its own number, given in the order in which prints are paid for, and comes with a certificate of authenticity with that number, in the buyer's name, to see and print online. A number lapses when its print is sent back or paid back, and is never given out again. If a payment comes in when the edition is already complete, the order is cancelled and the full amount refunded.
Prints are made to order. Every print is made by our print studio after you order it, of the work, in the size and on the paper you choose: there is no stock.
Changing your mind. If you buy as a consumer, you may withdraw from the purchase of a print or an original within 14 days of the day you, or someone you named, received it, without giving a reason.
- How. Let us know within those 14 days, by email to flow [at]at bartstarman.com with your order number; you may use the form below, but you do not have to. Sending your message before the 14 days are over is enough.
- Sending it back. Send the work back within 14 days after your message, to the artist, not to the print studio, at the return address in your order confirmation (it is also on your order page, and in our reply to your message). Pack it as well as it came to you: a print rolled in a sturdy tube and unframed, an original as it was packed. Send it with track and trace, and an original insured for its price; until it arrives, the parcel travels at your risk. The cost of sending it back is yours.
- Your money back. We refund everything you paid, including the standard shipping, within 14 days of your message, in the way you paid. We may wait with the refund until the work is back with us, or until you show that you sent it, whichever comes first.
- Handling. You may look at the work as you would in a gallery or a shop. If it comes back damaged, or worth less because it was handled more than needed for that (for example creased, trimmed, framed, hung or marked), the loss in value may be deducted from the refund.
- The number and the certificate. When a numbered print comes back, its number lapses and its certificate of authenticity becomes void. That number is never given out again, so the edition stays as limited as promised.
Form for withdrawal (fill it in and send it only if you want to withdraw). To: Steerneman Beheer B.V., trading as B-ART STAR MAN, [the return address in your order confirmation], flow [at]at bartstarman.com. I hereby give notice that I withdraw from my contract for the sale of the following goods: [the print or the original, and the order number]. Ordered on [date] / received on [date]. Name: […]. Address: […]. Signature (only if this form is sent on paper): […]. Date: […].
Damaged or not as ordered. If a work arrives damaged, or is not what you ordered, let us know as soon as you can, preferably within 14 days and with a photo. For a print you get a new one or your money back; for an original, your money back, or a repair if you prefer and it can be done. Your rights under the law when something is wrong with a purchase stay as they are.
Liability. Our liability for any damage in connection with an order is limited to the amount paid for that order, unless the damage was caused by our intent or gross negligence, or mandatory law provides otherwise.
Copyright. The copyright of every work stays with the artist. Buying an original or a print gives no right to reproduce it.
Law and complaints. Dutch law applies. If you live elsewhere in the EU, the consumer protection of your own country that cannot be set aside stays yours. A question or complaint: mail flow [at]at bartstarman.com; you get an answer within 14 days.